Information: Our Policies

Copies of all of Abacus’ policies are available in our policy file that is situated in our entrance area and can be accessed at any time.

Abacus policies help us to make sure that the service provided is of high standards and runs safely and efficiently alongside the EYFS welfare requirements and legislation.

The staff at Abacus work closely as a team and have an input into policies after attending training etc to ensure that policies are up to date and so that Abacus provides a quality service for all our children and parents / carers.


Equal Opportunities

We ensure that each child / member of staff / parent is treated fairly and equally whatever their race, religion, gender etc. We provide equal opportunities for all children to access the resources and to play and develop.
We provide opportunities for the children to gain awareness of different lifestyles, cultures, and beliefs and also the different needs of the children.

We support the children to understand that every child / person is unique and has different thoughts, feelings, wishes, wants and interests and they learn in different ways.


Special Educational Needs Policy

We have a Special Educational Needs Policy (SEN) to ensure that all children’s individual needs are met. We ensure that we provide a safe and stimulating environment and plan individually to meet these needs. We have a SENCO and if you have any concerns we will work closely with you and if necessary with your permission alongside other professionals and outside agencies to ensure that your child gets the best possible start in life.


Health and Safety

Health: We have a medicine policy in place toe ensure that all children are given the correct medicines at the right times and the right amount. We encourage the children to participate in a range of healthy practices such as outdoor play and gym club. We encourage healthy eating and the children have access to a range of fruits and vegetables for their snack. We know it is impossible to have a germ free environment but we have an infectious illness policy and if children have an infectious illness we ask for them to stay off till they are free from infections.
Safety: We provide a safe, clean learning environment that is maintained to a high standard. All staff are first aid qualified and we carry out regular fire drills. We have an accident policy in place and accident forms are filled out for every accident and parents are always informed. Risk assessments are carried out so that all activities are to a high safe standard.



It is our main priority to ensure that all the children’s welfare is paramount and that they remain safe from harm. We will do our utmost to ensure that all children are achieving the 5 every child matters outcomes. As a small setting we work as a team to ensure that all children are in a happy, loving environment. If we have any small concerns about your child we will speak to you immediately but it is our duty of care to report any serious concerns to social services and OFSTED.


Security at Abacus

Linked to both Safeguarding and Health and Safety, Security is a high priority at Abacus. Only senior members of staff answer the door to anybody and visitors ID will be checked before they can enter the building. We operate a password system for Parents / carers collecting children if we do not know them. If a parent/ carer comes to collect and we don’t know them the collection procedure will be followed.


Behaviour Policy

We believe that it is every child’s right to come to Abacus and enjoy their time with us. We believe that this can be achieved through positive behaviour management and good role modelling. We encourage the children to respect one another, co-operate together, share and be friends. We help to ensure positive behaviour takes place theough a praise and reward system. We work closely with parents to ensure positive behaviour takes place both at Abacus and home. We have a behaviour management officer and we always value children as individuals, and even if their behaviour is unacceptable we will work closely with the children to deal with these situations. We will do our utmost to resolve situations and promote positive behaviour and will if necessary work with Early Years, but for the sake of the other children we may have to consider exclusion as a last resort.


Complaints Procedure

If you have any complaints about our service that we are providing, please don’t hesitate to speak to the manager or deputy and we will endeavour to deal with all complaints as soon as possible. If parents feel they are dissatisfied with the results complaints can be referred to OFSTED at the following contact details:


St. Ann’s Square
Royal Exchange Building
M2 7LA


Settling in at Abacus

We understand that starting playschool can be an upsetting and stressful time for both children and their parents. So to ensure that our children and parents feel more secure and settled we offer 2 / 3 settling in visits (more if needed depending on the individual needs of the child).The first visit is an opportunity for you to spend some time at Abacus with your child and their key person. All the relevant information that we need to know about your child will be discussed at this session and relevant forms filled in. The other 1/2 visits are an opportunity to for you to leave your child for a short period of time and see how they settle without you.
Once your child starts with us you can phone us to see how your child is settling as much as you want, this will help to settle your mind as we know it is sometimes harder for you as the parent than it is for the child. Abacus is also open house and if you want to come and see your child during play you may do so too.

“Ella loves attending abacus nursery. During a period of great change in Ella life nursery has provided supportive and loving care to Ella. She has had a brilliant time and she will miss you all. The care you provide is fun and loving. Ella has made friends and settled in amazingly well and this is down to all the aunties who greet Ella like she is a member of their family, so thank you very much for taking such good care of our little girl.”

“We were so pleased when we found out the abacus would take children from 1 years plus. We were undecided about which nursery to choose for Nat but we knew we wanted a smaller, friendly environment as we felt a lot of our nurseries were too large and lacked the personal care and support we wanted for our child. Nat started in September 2015 and we have been absolutely thrilled with abacus. Nat was the first “baby” to start and I felt everyone at abacus really went out of their way to ensure everything was spot on for the change. Nat settled in quickly and even now it is rare we have any upset when dropping off in the morning, this is definitely down to the wonderful job all the aunties do. Everyone is so friendly and caring yet at the same time professional. I have not once worried about how Nat is being cared for whilst at abacus as I am certain he is very well looked after at all times. As a mum that is the main concern to know Nat is consistently happy and having fun whilst receiving a high standard of care. I would recommend abacus to anyone! Thank you so much.”

“From the first day we came to visit we knew this was a special place, gabby settled in immediately and the only tears came when it was time to go home. All the members of staff are friendly, caring and very professional. They are always smartly dressed and willing to discuss and listen to any concerns (not that we have needed to but know they are very approachable). They keep us informed of any incidents that have happened e.g minor bumps and falls and we are asked to sign accident sheets. They are always interested in anything gabby is taking part in outside nursery. Gabby has ALWAYS been happy to come to abacus and her face lights up when she see the toys in the new outdoor play area (she loves it). She has made many friends and often talks about them. Abacus is our extended family and we are looking forward to gabby spending another 12 months there before she starts the next journey of her life (primary school). Thank you all very much we do not know where we would be without you.”

“Gabriel started at abacus when he was 2yrs 3 months and he has developed so much since then, he has become such a confident, considerate, happy little boy and is definitely ready to start school now in September, we couldn’t recommend abacus enough and were very happy when they decided to take on 1 year olds last September as it meant Gabriel’s brother could join him.”

“Finlay has had the best time at abacus preschool. His confidence and personality have grown massively. All staff at abacus are lovely and very caring towards the children which is what they need when they are always from home. All 3 of my boys have attended abacus and I have never had any issues, they have all been so happy. ”

“Since moving the boys to abacus nursery both myself and Yasmin have seen a dramatic increase in the boys development. Most of this has to be down to the fabulous staff and environment at abacus. Having less children in the nursery as a whole has meant the boys have received more one to one care. I also think that having lower numbers has helped the boys make friends and build stronger relationships. Ben and Charlie enjoy nursery. They enjoy painting and writing their names in the morning. I also believe that the trips to the local school have helped with the boys transition to school. All in all Abacus is a fantastic nursery. We cannot possibly thank all the auntys enough for all they have done for the twins. ”

“As soon as I stepped into Abacus I knew it would be the nursery for my children. Zainab is the eldest of my two children to attend Abacus and she absolutely loves her time spent there. The aunties are all so warm and caring it gives the nursery a ‘home away from home’ feeling. Zainab is always talking about the auntys and the things she has learnt at nursery. I am particularly pleased with the fact that she gets to do activities of her choice e.g role playing princesses. Her writing skills have improved significantly and she has an interest in wanting to learn. Zainab has really turned into a happy, confident, loving little girl and Abacus has definitely contributed to this.”

“Jessica is the last of my four children to attend Abacus. They have all loved it and enjoyed their time here. The auntys have been fantastic and I have found them to be particularly caring and loving. I am sorry to see Jessica leave in September, she and I will miss the auntys.”

“What a fantastic nursery abacus is, Ella has loved her time here and will be sad to leave for big school. The staff at Abacus are friendly, caring and supportive and it shows. Ella has settled in quick and has made lots of friends. Ellas speech and writing have improved so much since attending abacus. The auntys do an amazing job and we will be sad not to see them everyday. Ella’s brother Joseph will definitely be attending Abacus in the future. ”

“Antonio joined abacus just under a year ago. He used to fret when we first dropped him off, I remember aunty Karen saying to me “give him a couple of weeks and he will be skipping up the drive.” She was absolutely right! Antonio has developed great social skills since he joined. He is very fond of the auntys and has made lots of friends at nursery. We have been very happy with his progress and are very fond of the staff. ”

“I really cannot say enough about Abacus the staff are amazing and so helpful. Paige took a while to settle in and the auntys where really caring and helped her all the way. Paige has really changed and has settled in so much. She has blossomed and has come along so much the past few months I cant thank you enough for your support and help.”

Abacus Pre-school Nursery

190 Greenmount Lane
Markland Hill

Telephone: 01204 849193


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